EOS Care Package
EOS Care is a comprehensive managed services offering for your video infrastructure; inclusive of vigilant security monitoring. Our care services offer a premium service which monitors, detects, alerts and informs you of the state of your devices, and allows us to proactively take care of your systems.
Our viewing service quickly and easily informs each client of the stage of repairs, can detect issues and identify resolutions. We will continue to monitor your systems on all your devices and provide staged reports to clients. With flexible alerting and viewing, we are able to monitor your covered devices around the clock. We can see a snapshot view of the current status across the entire estate with our web and mobile-based dashboard.
We are alerted of issues with instant e-mail and SMS alerts the moment EOS Care detects a problem – and usually long before you even know you have one!
Quick and easy access to the details of your estate is possible thanks to EOS Care Remote Management Web Dashboard. This information is also available to our customers through an access-controlled Client Web Portal so you can see anytime, anywhere, what problems our engineers are working on – or even that your system is up and running with no problems.