EOS Care Package

EOS Care Package

 

EOS Care offers a comprehensive package of features to help our customers scale their video estate safe in the knowledge that each endpoint is under constant and vigilant scrutiny. Our care services offer all clients a premium service which monitors detects, alerts and informs clients of the state of your devices, and allows EOS to proactively take care of your systems.

Our viewing service quickly and easily informs each client of the stage of repairs and if EOS has detected any issues or problems and what has been resolved. EOS will continue to monitor your systems on all your devices and provide staged reports to clients. With flexible alerting and viewing, we are able to monitor your covered devices around the clock. We can see a snapshot view of the current status across the entire estate with our web and mobile-based dashboard.

Alerting

We are alerted to issues with instant e-mail and SMS alerts the moment EOS Care detects a problem - and usually long before you even know you have one!

Viewing

Quick and easy access to the details of your estate is possible thanks to EOS Care Remote Management web dashboard. This information is also available to our customers through an access-controlled Client Web Portal so you can see anytime, anywhere, what problems our engineers are working on - or even that your system is up and running with no problems.

 

 

 

Telephone

+44 (0)28 4065 1006

53 Moss Road, Banbridge, County Down, Northern Ireland, BT32 3NZ, Tel: +44 (0)28 3025 1355. Copyright EOS IT Solutions 2016.